Global After Sales Service.

Our primary goal is to keep our customers happy. Happy, because they got a solution that precisely matches their needs, and happy because they can rely on our support, no matter what may happen.

Customer support starts way before a contract is signed a sealed. And it doesn't end with a timely delivery and installation.

For example, we advise our customers on the on-site stockage of wear parts in order to avoid costly downtimes. We support them with the production start-up. We conduct training seminars for the operating staff. And we stay prepared, just in case our help is needed one day.

We keep all the technical data and records of every machine and production line ever installed in our database. This enables us to answer requests for spare parts in a prompt and competent way.

Customer Support as we understand it is not only a global, but also a lifelong commitment.